Bilingual Client Services Specialist

Location: Sunrise, FL | Department: Client Services | Type: Full Time | Min. Experience: Mid Level

Company Overview

At SproutLoud our people and culture are central to our incredible growth. Perhaps that's why in 2016 SproutLoud was ranked one of the 50 Innovative Companies to Watch by Silicon Review. In 2015, we were named among the 50 Most Promising Google Technology Solution Providers in the country by CIO Review, among the Top 10 Marketing Automation Solution Providers nationwide by Marketing Tech Insights, and ranked No.1 for Local Partner Execution by Forrester Research in 2015. SproutLoud has also been recognized as one of the Fastest-Growing Technology Companies by Deloitte, Inc. 5000, Inc. 500 and the South Florida Business Journal multiple times between 2010 and 2016.  

We are looking for eager, talented, experienced and passionate professionals to help our clients grow using SproutLoud technology.

Headquartered just west of Fort Lauderdale in Sunrise/Weston, Florida, SproutLoud develops its own technology to service the local marketing needs of large organizations. We help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Job Summary

The Bilingual Client Services Specialist (a.k.a. Marketing Assistant) is passionate about technology and loves to solve problems and is responsible for providing exceptional support to business owners who use the SproutLoud technology to execute their local marketing initiatives. This position involves extensive contact via phone, email and live chat with a focus on superior customer satisfaction.

Responsibilities and Duties

  • Interact daily with clients to help them use SproutLoud's technology platform
  • Become fully educated and continue education upkeep on all necessary technology
  • Responsible for client support and order/program set-up requests 
  • Utilize customer service software, support ticket and time tracking systems to reflect all activities in progress and/or completed
  • Communicate to Client Relationship Managers and team on impediments and technology features needed or requested by clients
  • Participate in daily Sprint Meetings with team
  • Meet will-defined department and individual metrics

Qualifications and Skills

  • Bilingual in Spanish and English (French a plus)
  • 2-5 years in a client services role
  • Sales experience strongly preferred
  • Strong customer service and interpersonal skills
  • Ability to learn new technologies and software quickly
  • Ability to understand SproutLoud's technology platform and talk fluently about it to non-technical customers - training will be provided on SproutLoud's proprietary technology
  • Ability to grasp and understand marketing concepts and common digital marketing practices
  • Strong organizational skills
  • Exemplary written and verbal communication skills
  • Ability to multi-task with a strong sense of urgency
  • Flexibility to accommodate a variety of priorities
  • Ability to manage relationships in a fast-paced environment

Benefits and Perks 

At SproutLoud, we continue to cultivate an environment that aspires to be one of the best places to work - period. SproutLoud pays the full cost of some benefit programs with our team members. For others, our team members share the cost with the Company. Benefits include health-care coverage (medical/dental/vision), life and long-term disability insurance, an employee assistance program (EAP), supplemental insurance, 401K plan (with Company match after one year), maternity and paternity benefits, professional development, generous paid time off (PTO) policy, employee and client referral programs, and wellness initiatives. We also have fun along the way - a fully paid gym membership right next door, community involvement events, creative recognition programs, bagel Fridays, BBQ/picnic summers, annual kick off events, monthly happy hours/team building activities, casual dress code, etc. And because we believe in keeping the innovative spirit alive over the long haul, we provide a paid four-week sabbatical leave after every sixth year of service for team members to recharge, renew and reboot.

Having a career at SproutLoud means you are on a team that helps each other win. You will be in an environment that is 100% jerk-free, and share values with others who are accountable, care, inspire, elevate and grow. Come grow with SproutLoud!

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