Account Manager

Location: Sunrise, FL | Department: Partner Support & Engagement | Type: Full Time | Min. Experience: Mid Level

Company Overview

At SproutLoud our people and culture are central to our incredible growth. Perhaps that's why in 2016 SproutLoud was ranked one of the 50 Innovative Companies to Watch by Silicon Review. In 2015, we were named among the 50 Most Promising Google Technology Solution Providers in the country by CIO Review, among the Top 10 Marketing Automation Solution Providers nationwide by Marketing Tech Insights, and ranked No.1 for Local Partner Execution by Forrester Research in 2015. SproutLoud has also been recognized as one of the Fastest-Growing Technology Companies by Deloitte, Inc. 5000, Inc. 500 and the South Florida Business Journal multiple times between 2010 and 2016.  

We are looking for eager, talented, experienced and passionate professionals to help our clients grow using SproutLoud technology.

Headquartered just west of Fort Lauderdale in Sunrise/Weston, Florida, SproutLoud develops its own technology to service the local marketing needs of large organizations. We help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Job Summary

SproutLoud's Account Managers are critical team members in supporting dedicated Local Partners with use of the SproutLoud application by providing technical product support, digital product support and general support on local marketing needs through the SproutLoud platform. Account Managers are responsible for assisting Partners with day to day deliverables such as order submission, program enrollments, media buy order facilitation, funds and payment updates and campaign enrollments. Account Managers are also responsible for overall Partner satisfaction with our product and ensuring Partners have full knowledge of their Brand’s available programs and marketing tactics.

Challenges

  • Responsible for day-to-day client interaction with our dedicated accounts in helping them use the SproutLoud platform as well assist with marketing needs
  • Become fully educated and continue education upkeep on SproutLoud technology; develop application proficiency; develop strong understanding of Digital Products, Funds & Payments, Media Buy process and Marketing Programs
  • Responsible for assisting clients with placing orders, opting into automated programs, and troubleshooting technical issues. Perform quarterly business reviews with dedicated accounts to review performance of Digital Programs
  • Follow process when working in customer service software and proper categorization of tickets, follow up and follow through on requests
  • Keep Harvest timer up to date and accurately reflect time spent on customer service software
  • Communicate to team members, Team Leads, Manager and Client Relationship Managers on impediments and features needed by clients
  • Stay on par with Department KPI’s
  • Display a strong command of all of SproutLoud’s Core Values 

 

Qualifications and Skills

  • Strong customer service skills such as exceptional oral and written communication skills; Fluent in English
  • Great personality which carries over through written and verbal communication 
  • Ability to multi-task and problem solve 
  • Have the desire to help solve problems and push through impediments using creativity and resourcefulness
  • Confidently speak through customer objections 
  • Develop strong understanding of account needs, exceptions, and be able to develop strong relationships with business owners 
  • Ability to adapt and respond to customer and market needs 
  • Ability to learn new technologies, software and processes quickly
  • Strong organization skills 
  • Ability to assist small business owners with enrolling into programs, placing orders troubleshooting SproutLoud application issues, and understanding local marketing goals 
  • Team player

Benefits and Perks 

At SproutLoud, we continue to cultivate an environment that aspires to be one of the best places to work - period. SproutLoud pays the full cost of some benefit programs with our team members. For others, our team members share the cost with the Company. Benefits include health-care coverage (medical/dental/vision), life and long-term disability insurance, an employee assistance program (EAP), supplemental insurance, 401K plan (with Company match after one year), maternity and paternity benefits, professional development, generous paid time off (PTO) policy, employee and client referral programs, and wellness initiatives. We also have fun along the way - a fully paid gym membership right next door, community involvement events, creative recognition programs, bagel Fridays, BBQ/picnic summers, annual kick off events, monthly happy hours/team building activities, casual dress code, etc. And because we believe in keeping the innovative spirit alive over the long haul, we provide a paid four-week sabbatical leave after every sixth year of service for team members to recharge, renew and reboot.

Having a career at SproutLoud means you are on a team that helps each other win. You will be in an environment that is 100% jerk-free, and share values with others who are accountable, care, inspire, elevate and grow. Come grow with SproutLoud!

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