Digital Production Analyst

Location: Medellin, Antioquia, Colombia | Department: Operations, Digital Services | Type: Full Time | Min. Experience: Mid Level

Company Overview

At SproutLoud our people and culture are central to our incredible growth. Perhaps that's why in 2016 SproutLoud was ranked one of the 50 Innovative Companies to Watch by Silicon Review. In 2015, we were named among the 50 Most Promising Google Technology Solution Providers in the country by CIO Review, among the Top 10 Marketing Automation Solution Providers nationwide by Marketing Tech Insights, and ranked No.1 for Local Partner Execution by Forrester Research in 2015. SproutLoud has also been recognized as one of the Fastest-Growing Technology Companies by Deloitte, Inc. 5000, Inc. 500 and the South Florida Business Journal multiple times between 2010 and 2016.  

Headquartered in Medellin in the great Poblado, SproutLoud develops its own technology to service the local marketing needs of large organizations. We help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Summary

The Digital Production Coordinator (DPC) executes SproutLoud Digital Services including Directory Listings, Reputation Management, Paid Search, Display and Websites, among others, on behalf of SproutLoud local clientele. Responsible for reporting and other client deliverables. The Digital Production Coordinator works directly with Account Managers to ensure processes are followed and deadlines are met according to Service Level Agreements (SLAs).

Challenges

  • Responsible for day-to-day customer production of digital services including new product enrollment, campaign execution and reporting
  • Learn and understand new vendor platforms
  • Understand digital marketing strategies
  • Have full comprehension of tasks and impact across workflow
  • Stay up to date on best practices across digital media industries (Directory Listings, Reputation Management, Paid Search, Display Ads, Video Ads, Websites, Landing Pages, etc.)
  • Work directly with Account Managers to ensure SproutLoud continues to deliver best-in-class products
  • Keep Harvest tasks trackers up-to-date
  • Follow Sugar workflows and processes to ensure Cases and Tasks are completed in a timely manner
  • Strong demonstration and contribution to the Digital Products and Services team initiatives and deliverables

Qualifications and Skills

  • Fluency in English including written and verbal communication
  • Excellent attention to detail
  • Strong internal service skills
  • Basic knowledge of Digital Marketing and Digital Media concepts
  • Ability to multi-task
  • Ability to learn new technologies, software and computers quickly
  • Strong organizational skills
  • Good ability to grasp and understand marketing concepts

Not required but would be a plus

  • Strong quality assurance skills

 

Benefits and Perks

At SproutLoud, we continue to cultivate an environment that aspires to be one of the best places to work - period. SproutLoud pays the full cost of some benefit programs with our team members. Benefits include health-care coverage (Poliza de Seguro Sura), transportation/parking benefit, maternity and paternity benefits, professional development, generous paid time off (PTO) policy, employee and client referral programs, and wellness initiatives. We also have fun along the way - a partially paid gym membership, community involvement events, creative recognition programs, breakfast Fridays, BBQ/picnic summers, annual kick off events, monthly happy hours/team building activities, casual dress code, etc. And because we believe in keeping the innovative spirit alive over the long haul, we provide a paid four-week sabbatical leave after every sixth year of service for team members to recharge, renew and reboot.

Having a career at SproutLoud means you are on a team that helps each other win. You will be in an environment that is 100% jerk-free, and share values with others who are accountable, care, inspire, elevate and grow. Come grow with SproutLoud!

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